Vendor Register
Vendor Register

Zryya Privacy Policy

Last updated: 2 July 2026

1. Overview and Acceptance

Welcome to Zryya. Zryya (“Zryya”, “our”, “us” or “we”) is an online business-to-business (B2B) wholesale trade platform that connects verified Buyers, primarily across the European Union and the Balkans, with Suppliers (manufacturers, producers and wholesalers) from global markets, and provides integrated trade services. The platform and services are accessible through our website (collectively, the “Site”) and related online applications (together with the marketplace and all trade services, the “Services”).

Zryya brings the wholesale trade journey into a single platform through six co-equal service lines: (1) a multi-vendor wholesale marketplace; (2) private label and sourcing services; (3) end-to-end logistics; (4) compliance services; (5) payment solutions; and (6) EU fulfilment.

Our role. For transactions concluded through the marketplace, Zryya acts as an intermediary that facilitates transactions between Buyers and Suppliers. Unless we expressly state that Zryya is the seller (for example, in certain private-label or sourcing arrangements), the contract for the sale and purchase of Goods is formed directly between the Buyer and the Supplier, and the Supplier — not Zryya — is the seller of, and responsible for, those Goods. Where Zryya provides trade services (sourcing, logistics, compliance, payments or fulfilment), it does so as a service provider under these Terms and any applicable service-specific terms, itself or through its partners.

Throughout these Terms of Use (“Terms”), the terms “Zryya”, “our”, “us” and/or “we” refer to Zryya, a company registered in [Country of incorporation] under company registration number [Company registration number], with its registered office at [Registered office address]. The terms “you” and/or “your” refer to any visitor of the Site and any user of the Services, including any Member (as defined below). These Terms govern your access to and use of the Services and Collective Content (defined below) and constitute a binding legal agreement between you and Zryya.

Please read these Terms together with our Privacy Policy, and any Buyer, Supplier or service-specific terms we make available, all of which are incorporated by reference and govern your access to and use of the Services. The Services are offered solely to businesses and to users who are 18 or older, acting for purposes relating to their trade, business or profession and not as consumers. By using the Services you represent and warrant that you meet these requirements. If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, in which case “you” and “your” refer to that entity.

BY REGISTERING FOR AN ACCOUNT, SUBMITTING A REQUEST FOR QUOTATION, PLACING OR ACCEPTING AN ORDER, OR OTHERWISE USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES REFERENCED IN THEM. IF YOU DO NOT AGREE, YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES OR COLLECTIVE CONTENT.

2. Modifications

We reserve the right, at our sole discretion, to modify, suspend, discontinue or terminate the Services, or any content or feature we provide, at any time. We may also modify these Terms from time to time upon reasonable prior notice. We will not be liable if all or any part of the Services is unavailable at any time or for any period. If we modify these Terms, we will post the modification on the Site and/or otherwise notify you. By continuing to access or use the Services thereafter, you indicate your agreement to the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to stop using the Services.

3. Key Definitions

  • “Buyer” a business that registers to source and purchase Goods and services through the Services.
  • “Supplier” a business that is approved and verified to offer, list and sell Goods to Buyers through the Services.
  • “Member” a business that completes Zryya’s account registration process, whether as a Buyer or a Supplier.
  • “Account” the Buyer Account or Supplier Account you register with us to access the Services.
  • “Content” text, graphics, images, software (excluding the applications underlying the Services), audio, video, information or other materials.
  • “Zryya Content” Content that Zryya makes available through the Services, including Content licensed from third parties, but excluding Member Content.
  • “Member Content” Content that a Member posts, uploads, publishes, submits or transmits to be made available through the Services, including Supplier listings, product information and images.
  • “Collective Content” collectively, Zryya Content and Member Content.
  • “Goods” products offered, listed or sold through the Services.
  • “RFQ” a structured request for quotation submitted by a Buyer specifying its product, compliance and logistics requirements.
  • “Order” an offer by a Buyer to purchase Goods, placed through the Services following an RFQ, quotation or listing.
  • “Trade Services” Zryya’s private label and sourcing, logistics, compliance, payment and fulfilment services.
  • “Compliance Gate” Zryya’s pre-shipment inspection and testing process described in Section 8.

Throughout these Terms, the word “include” or “including” means “including, but not limited to”.

4. Account Registration and Verification

To access certain features of the Services and to transact, you must register for an Account and become a Member. Zryya offers two types of Account: a “Buyer Account” and a “Supplier Account”. You may register via the Site. During registration you will provide certain information (depending on the type of Account) and establish login credentials. All information you provide is governed by our Privacy Policy, and you consent to the actions we take with it consistent with that policy.

You agree to provide accurate, current and complete information during registration and to keep it up to date. We may suspend or terminate your Account if any information proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your credentials and will not disclose them to any third party. You are solely responsible for all activities under your Account, whether or not authorised, and you must notify us immediately of any unauthorised use. We may disable any username, password or other identifier at any time, in our sole discretion, including if we believe you have violated these Terms.

Verification (KYB). Every Supplier undergoes know-your-business (KYB) verification before activation, and we may verify any Buyer. You authorise us and our partners to verify the information you provide and to obtain reports from credit-reference, identity-verification and fraud-prevention agencies where relevant, including where you apply for payment terms or Buy Now, Pay Later (BNPL) facilities.

5. Account Types

Supplier Account. To offer and sell Goods as a Supplier, you must apply to, and be approved by, Zryya, and complete KYB verification. You will provide information about your business, products and compliance status, and you are responsible for the accuracy, legality and completeness of your listings, product information and compliance documentation. You are the seller of the Goods you list and remain responsible for them, including as manufacturer, producer or distributor as applicable. Your use of the Services as a Supplier is subject to these Terms and any Supplier-specific terms.

Buyer Account. To source and purchase Goods as a Buyer, you register a Buyer Account, submit RFQs and place Orders, and provide customary business information such as your business name and type, contact details, and, before your first purchase, payment method information, valid VAT and other tax identification, and any other information reasonably required by us or our payment or logistics partners. You may apply for payment terms or BNPL, which are subject to credit assessment. Your use of the Services as a Buyer is subject to these Terms and any Buyer-specific terms.

6. Marketplace, RFQs and Orders

Suppliers list Goods and respond to RFQs; Buyers discover Goods, submit RFQs and place Orders through the Services. An Order is an offer by the Buyer to purchase Goods on the terms quoted. Unless Zryya is expressly stated to be the seller, a binding contract for the sale of Goods is formed directly between the Buyer and the Supplier when the Supplier accepts the Order through the Services, and Zryya is not a party to that contract.

Product descriptions, images, specifications, minimum order quantities and pricing are provided by Suppliers or by Zryya and are for general information; images are illustrative and details may vary. Zryya, or the relevant Supplier, may decline or cancel any Order, or limit quantities, for any lawful reason, including unavailability, errors in pricing or product information, failure to pass the Compliance Gate, or suspected fraud or breach of these Terms. We reserve the right to correct errors in pricing or product information even after an Order has been submitted.

Fees and taxes. You agree to pay the fees and charges applicable to your use of the Services, as set out on the Site or otherwise notified to you, plus any applicable taxes. Prices for Goods are exclusive of VAT, other taxes, duties and shipping unless stated otherwise. The Supplier is responsible for taxes arising on its sale of Goods, and the Buyer is responsible for import duties, VAT and other charges arising in the destination country, except as expressly agreed. We may change our fees on reasonable prior notice.

Off-platform circumvention. Where Zryya has introduced a Buyer and a Supplier through the Services, you agree not to circumvent the Services, or solicit or conclude transactions off-platform, in order to avoid fees properly due to Zryya.

7. Private Label and Sourcing Services

Through our private label and sourcing services, Zryya can manage specification, sampling, compliance testing and production management on your behalf. You retain ownership of your brand and of the intellectual property in your brand assets. The scope, pricing, timelines and deliverables for these services will be set out in a statement of work, quotation or Order. Where Zryya supplies private-label or sourced Goods to you as principal, Zryya is the seller of those Goods and the relevant provisions of these Terms applicable to a seller will apply to that supply.

8. Compliance Services

Compliance is a core part of the Services. Suppliers must provide compliance documentation matched to the relevant EU regulation for the product category, and Goods are subject to pre-shipment inspection and laboratory testing against applicable EU requirements before shipment is released (the “Compliance Gate”). Applicable requirements may include, depending on the category:

  • Food Information to Consumers Regulation (EU) No 1169/2011, for food and beverages;
  • Cosmetics Regulation (EC) No 1223/2009, including responsible-person identification and safety reporting, for beauty and wellness products;
  • Textile Labelling Regulation (EU) No 1007/2011, including fibre-composition labelling, for home textiles and fashion;
  • REACH and CE-marking requirements and material declarations, where applicable.

No shipment proceeds without passing the Compliance Gate. Our compliance services are intended to reduce risk but do not constitute legal or regulatory advice, do not transfer to Zryya the Supplier’s responsibilities as manufacturer, producer or seller, and do not relieve the Buyer of its own obligations to ensure that Goods may lawfully be imported, marketed, sold, stored and used in its territory. Passing the Compliance Gate is not a warranty by Zryya as to the safety, quality, legality or fitness for purpose of any Goods.

9. Payment Solutions

Zryya offers payment options designed to protect both Buyers and Suppliers, which may include Letter of Credit (L/C), Cash Against Documents (CAD) and Buy Now, Pay Later (BNPL). These options are provided through regulated payment and fintech partners, and by using them you agree to the applicable partner terms in addition to these Terms. Funds may be collected, held and released in accordance with agreed milestones or documentary conditions. Buyers authorise the relevant charges, and Suppliers authorise the applicable disbursement arrangements. Fees may apply.

Zryya is not a bank or a licensed payment institution. Regulated payment services are provided by our partners, and Zryya is not responsible for the acts or omissions of those partners beyond what is required of Zryya by applicable law. We may decline, suspend or reverse a payment where required by law, our partners, or to prevent fraud or a breach of these Terms.

10. Logistics and Fulfilment

Zryya provides end-to-end logistics, including origin-to-destination freight, customs documentation and cross-border delivery, aligned to the applicable Incoterms 2020 rule agreed for the transaction, together with EU fulfilment through our hubs (currently Valencia, Spain; Bratislava, Slovakia; and Skåne, Sweden) for storage and regional distribution. Any delivery or lead-time dates are estimates only, and time is not of the essence. As between Buyer and Supplier, risk and title in the Goods pass in accordance with their contract and the agreed Incoterms rule; Zryya does not take title to marketplace Goods except where it is expressly stated to be the seller.

11. Ownership and Intellectual Property

The Services and Collective Content are protected by copyright, trademark and other laws. You acknowledge that the Services and Collective Content, excluding your own Member Content, including all associated intellectual property rights, are the exclusive property of Zryya, its licensors and other providers. Except as expressly stated, no licences are granted by implication. You will not remove, alter or obscure any proprietary notices. The Zryya name and logo, and all related names, logos, product and service names, designs and slogans, are trademarks of Zryya or its affiliates, and you may not use them without our prior written permission. Other trademarks appearing on the Services are the property of their respective owners.

12. Licence Granted by Zryya

Licence grant. Subject to these Terms, Zryya grants you a non-transferable, non-exclusive, royalty-free, revocable, limited licence, with no right to sublicense, to access and use the Services and to view the Collective Content to which you are permitted access, solely for the purposes set out in these Terms.

Restrictions. You shall not: (a) license, sell, rent, lease, transfer, distribute, host or otherwise commercially exploit the Services or Collective Content; (b) copy, reproduce, modify, adapt, create derivative works of, publicly display or perform, republish, download, disassemble, reverse engineer, store or transmit any material on the Services except as expressly permitted; or (c) interfere with or circumvent any feature, security or access-control mechanism of the Services. If you violate these restrictions, your right to use the Services will end immediately and you must, at our option, return or destroy any copies of the materials you have made.

13. Licence Granted by Member

Members may make Member Content (including Supplier listings, product information and images) available through the Services. You grant Zryya a worldwide, non-exclusive, transferable, sublicensable, royalty-free licence to use, view, copy, adapt, modify, distribute, publicly display and publicly perform such Member Content on or through the Services and in Zryya’s marketing, publicity or other initiatives relating to the Services. Zryya does not claim ownership of Member Content.

You are solely responsible for your Member Content and represent and warrant that: (a) you own or have all rights, licences, consents and releases necessary to grant the rights above; and (b) your Member Content, and our use of it, will not infringe or violate any third party’s intellectual property, publicity or privacy rights, or any law, and does not contain unlawful, defamatory, misleading or obscene material or any malicious code. You are responsible for the accuracy of your Member Content, and Zryya assumes no liability for Member Content posted by you or any third party. You agree to indemnify Zryya per the Indemnity section below.

14. Content from Social Media and Networking Sites

A Supplier may link its social media accounts to its Zryya store or profile. You represent that you are entitled to grant Zryya access to those accounts and their content for the purposes described here, without breaching the terms that govern your use of the applicable social media service and without subjecting Zryya to fees or usage limitations. Depending on your privacy settings, information you post to those accounts may be available on and through your Account. If a social media account or service becomes unavailable, the associated content will no longer be available through the Services. You may unlink your accounts at any time by contacting us. Your relationship with any social media provider is governed solely by your agreement with that provider, and Zryya is not responsible for social media content, though it may remove or disable any such content that it considers, in its sole judgement, to violate these Terms or to be objectionable.

15. Feedback

We welcome your feedback, comments and suggestions for improvements to the Services (“Feedback”). If you submit Feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully paid, royalty-free, sublicensable and transferable licence to use, copy, modify, create derivative works of and otherwise exploit the Feedback for any purpose, without obligation to you.

16. Reliance on Information Posted

Information presented on or through the Services, including Supplier listings and product information, is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is strictly at your own risk. The Services include Content provided by Members and third parties, and all statements, opinions and materials other than Zryya Content are solely the responsibility of the person or entity providing them. We are not responsible or liable for the content or accuracy of any materials provided by Members or third parties.

17. Links to Third-Party Websites

The Services may contain links to third-party websites or resources. We are not responsible or liable for the availability, accuracy, content, products or services of those websites or resources, and links do not imply our endorsement. You assume all risk arising from your use of any third-party websites or resources.

18. Prohibited Uses

You agree not to:

  • Post or transmit any Content that infringes a third party’s intellectual property, publicity or privacy rights; violates any applicable law or regulation; or is fraudulent, false, misleading, defamatory, obscene, discriminatory, harassing, violent or otherwise objectionable;
  • Use, frame or mirror the Site, the Services, Zryya’s name, trademarks or logos, or the layout and design of any page, without our express written consent;
  • Access, tamper with or use non-public areas of the Services or Zryya’s systems, or probe, scan or test the vulnerability of any system or network, or breach any security or authentication measures;
  • Use any robot, spider, crawler, scraper or other automated means to access, search or collect data from the Services other than generally available search engines;
  • Circumvent any technological measure implemented to protect the Services or Collective Content, or circumvent the Services to avoid fees properly due to Zryya;
  • Send any unsolicited or unauthorised advertising, spam or other solicitation through the Services;
  • Collect or store personal information about other users without their permission;
  • Interfere with the proper working of the Services, including by introducing viruses or malicious code, or by overloading or flooding the Services;
  • Impersonate or misrepresent your affiliation with any person or entity; or
  • Encourage or enable any third party to do any of the foregoing.

We may investigate and prosecute violations to the fullest extent permitted by law and may involve and cooperate with law-enforcement authorities. We have no obligation to monitor the Services or Collective Content but may do so to operate the Services, ensure compliance with these Terms, investigate complaints, or comply with law, and may remove or disable access to any Content we consider, in our sole discretion, to violate these Terms or to be otherwise harmful.

19. Intellectual Property Infringement

Zryya respects intellectual property rights and expects its users to do the same. It is our policy to terminate, in appropriate circumstances, Members or account holders who infringe or are believed to be infringing the intellectual property rights of others. If you believe Content available through the Services infringes your rights, please contact us using the details below so we can investigate and, where appropriate, remove the Content.

20. Information We Collect About You

All information we collect about you when you register for an Account or use or visit the Services is subject to our Privacy Policy. By using the Services, you consent to our processing of personal information in accordance with the Privacy Policy.

21. Termination and Account Cancellation

If you breach any of these Terms, Zryya may suspend or disable your Account or terminate these Terms, in its sole discretion and without prior notice. We may revoke your access to and use of the Services and Collective Content at any time, with or without cause. If we terminate these Terms for your breach, you will remain liable for all amounts due. You may cancel your Account at any time by contacting us, subject to settlement of any outstanding amounts and completion of any transactions in progress.

22. Disclaimers

THE SERVICES AND COLLECTIVE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZRYYA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. ZRYYA DOES NOT WARRANT THAT THE SERVICES OR COLLECTIVE CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE OR ERROR-FREE BASIS.

Zryya operates a platform that connects Buyers and Suppliers and provides trade services. Except where Zryya is expressly stated to be the seller, Zryya does not manufacture, own or take title to marketplace Goods, and makes no warranty as to the Goods, or as to the conduct, performance, solvency or statements of any Buyer or Supplier. You are responsible for your own dealings with other users, and you agree to take reasonable precautions in your communications and transactions with them. Passing the Compliance Gate is not a warranty by Zryya as to any Goods. Zryya’s own Trade Services will be provided with reasonable care and skill, but are otherwise provided as described in these Terms and any service-specific terms. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

23. Indemnity

You agree to defend, indemnify and hold harmless Zryya and its parent, subsidiaries, affiliates, partners, successors and assigns, and each of their owners, officers, directors, employees, agents, representatives, contractors, licensors and service providers, from any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal and accounting fees) arising out of your breach of these Terms or any law or the rights of a third party, your use of the Services, your Member Content, the Goods you sell or purchase through the Services, or your storage, handling, resale, distribution or onward supply of Goods.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ZRYYA NOR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES OR COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES OR COLLECTIVE CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ZRYYA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Subject to the non-excludable liabilities described in Section 22, Zryya’s total aggregate liability arising out of or in connection with these Terms or the Services will not exceed the total fees and charges you paid to Zryya for the Services giving rise to the claim in the twelve (12) months preceding the event giving rise to the liability. Because Zryya is an intermediary for marketplace transactions, Zryya is not liable for the Goods themselves or for the performance of any Buyer or Supplier; claims relating to Goods lie between the Buyer and the Supplier. The limitations in this Section are fundamental elements of the basis of the bargain between you and Zryya.

25. Controlling Law and Jurisdiction

These Terms and any action related to them are governed by the laws of [Country of incorporation]. The application of the United Nations Convention on Contracts for the International Sale of Goods and private international law (conflict-of-laws) rules is expressly excluded. The exclusive jurisdiction and venue for any action or court proceeding permitted under these Terms will be the competent courts of [City], [Country of incorporation], and each party waives any objection to jurisdiction and venue in those courts.

26. Export Control and Sanctions

You acknowledge that Goods and any related technical data traded through the Services may be subject to European Union, United Nations and other applicable export-control and sanctions laws and regulations. You are responsible for complying with all such laws when you sell, supply, export, re-export, transfer or import Goods, and for obtaining any required authorisations. You may not, in violation of applicable law, sell, supply, export, transfer or divert Goods to any country subject to United Nations or EU trade or financial sanctions or embargoes, or to any party on a sanctioned-parties list. You represent that you are not located in, or a national or resident of, any such country, and are not on, and are not owned or controlled by anyone on, such a list.

27. Force Majeure

Neither Zryya nor any party will be liable for any delay or failure to perform to the extent caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government action, labour disputes, failures of suppliers, carriers or payment partners, shortages of stock or transport, and failures of utilities or communications networks. If such an event continues for a prolonged period, affected transactions or Orders that have not been fulfilled may be cancelled.

28. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Zryya’s prior written consent, and any attempt to do so without consent is void. Zryya may assign or transfer these Terms in its sole discretion without restriction. Subject to the foregoing, these Terms bind and benefit the parties and their successors and permitted assigns.

29. Notices

Any notices or other communications permitted or required under these Terms, including those regarding modifications, will be in writing and given by Zryya via email (to the address associated with your Account) or by posting to the Site. For notices made by email, the date of receipt will be deemed the date of transmission. You may give notice to us using the contact details below.

30. Entire Agreement

These Terms, together with the Privacy Policy and any Buyer, Supplier or service-specific terms and any quotation, order acknowledgement or invoice issued through the Services, constitute the entire and exclusive agreement between you and Zryya regarding the Services and Collective Content, and supersede any prior or contemporaneous agreements, communications and proposals.

31. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, or replaced by a valid provision that most closely reflects its intent, and the remaining provisions will remain in full force and effect.

32. Waiver and Miscellaneous

Zryya’s failure to enforce any right or provision of these Terms will not be a waiver of future enforcement of that right or provision. A waiver is effective only if in writing and signed by an authorised representative of Zryya. The exercise of any remedy is without prejudice to Zryya’s other remedies. Throughout these Terms, the word “include” or “including” means “including, but not limited to”. Provisions that by their nature are intended to survive termination will survive.

Contact Us

If you have any questions or complaints about these Terms or the Services, please contact us at info@zryya.com, by phone on [Phone number], or by post at:

Zryya

[Registered office address]

[City], [Country of incorporation]